What is your International Returns Policy?

For our UK returns policy please click here. If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you. If you need a new returns note, please click here.

INTERNATIONAL CUSTOMERS

Do you want to return something? No problem!

• You can return any item for a refund, within 28 days of receiving your original order. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
• If you would like a different size or colour, please return your unwanted item and place a new order.
• There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us.
• We'll refund the price you paid for your item, including sale items back to your original payment method.
• If you wish to return underwear, swimwear or any items marked with a + next to the product name, please do not remove the original wrapping for hygiene reasons.
• The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!
• All goods will be inspected on return. We try hard to accept all returns, and returns to us don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
• We're not responsible for any items that are returned to us by mistake.
• Depending on the options available in your country, you'll be responsible for the cost of returning any items.
• Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

• Did you order from ASOS Marketplace? If so, please contact the seller directly for return address and instructions.