If you're a UK customer, please click here for information on returns. If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.
If you're returning your order from within Europe, or specifically from Austria, Belgium, Finland, Ireland, The Netherlands, Sweden and Denmark, just click for all the details.
You can also click for more information if you're returning from New Zealand, Singapore, Hong Kong, South Korea or Saudi Arabia and United Arab Emirates.
We want to give you a hassle-free way to return anything, so you can return any item to us within 28 days of receiving your original order, including sale items.
We can’t offer an exchange on returned items but you can send something back for a full refund and then place a new order for the size, colour or item you’d prefer.
As an International customer, you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.
The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
When you return your order, just pop your returns note in the parcel with the following details marked on it:
- Your order number
- Which items you’re returning for a refund
If you need a new returns note, you can print one off using the attachments on the right side. We have returns notes for several countries - if yours isn't listed, you'll need to select the 'Rest of World' returns note. Your returns note will have the returns address on it.
It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in the UK, depending on your location and which postal service you use. Please see the below timeframes as a guide:
- Ireland - 14 working days
- France and Germany – 14 working days
- Spain and Italy - 15 working days
- Rest of World – 21 working days
We’ll send you an email as soon as we’ve received your return back at our warehouse in the UK in its original condition. Once received, we'll refund your original payment method - this is usually done within 1 working day.
It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.
If you've returned more than one order in the same parcel, please allow up to 24 hours for all returned items to be refunded.
We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they’re securely packed. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you
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